I. ACTIONS AND TERMS
Conditions apply to all entities or persons (hereinafter referred to as Client) priminitelno all property relations arising in the process of purchasing goods in online store sweetsie.ee (hereinafter referred to as Shop) through Shopkeepers private limited company Sweetsie OÜ (hereinafter as Seller). In addition to all of these Terms of relations between the shops, the Seller and the Customer shall be governed the Republic of Estonia legislation.
All prices include VAT (value added tax) of 20%.
To the prices can be added postage according to the selected ordering method of delivery.
The client has the right to choose between the following payment methods:
You can pay for your order using a bank link. By clicking on a bank link, you will be redirected to the Internet bank. After entering your user ID and passwords, you will log into your Internet bank, where you will find a pre-filled payment order with the amount to be paid for products purchased. You need only to confirm the payment. After the payment you will get an invoice to your email. On our website bank transactions are provided via MakeCommerce by Maksekeskus AS. To choose this option, select suitable bank icon from the list provided.
On our website we accept payments in euros.
Payment term – 2 working days, starting from the specified document to the date and time of ordering. If at the expiry of the invoice remains unpaid, the order is automatically canceled.
It is also possible to pay cash on delivery the goods at the office store.
The client has the right to choose between the following delivery methods:
– Courier In Tallinn. Goods are delivered usually within 12 business hours at the specified address by the Client. At the same time orders placed on weekdays after 16 pm, and on weekends and holidays, and passed to the carrier on the next working day and delivered to the customer on the next working day.
In accordance with the legislation of the Republic of Estonia, the return of high quality orders to the seller is prohibited, and no refund is made to the customer.
If the order has not been fulfilled within the time stipulated by the seller, the client must inform the operator by telephone or by submitting a written notification in a feedback form not later than 24 hours after the expiry of the deadline.
After receiving the goods back Seller agrees to return to the Client all the money paid for the goods on the same bank account from which the payment was made for the goods, within 14 days.
For the realization of the right of return and retreat from the transaction Client should carefully open the packaging of the goods and return the goods with packaging.
VII. LIABILITY AND FORCE MAJEURE
Seller and the Customer shall be liable to each other for the damage caused to the other party as a result of violations of the conditions described above, in the manner and amount prescribed by the legislation of the Republic of Estonia.
Seller shall not be liable to the Client for failure to fulfill its obligations (delayed delivery) and caused damage as a result of this, if the reason for this was the circumstances that the seller could not provide or for which he could not influence (eg force majeure).
VIII. THE PERIOD FOR FILING CLAIMS
The seller is responsible for the quality of the goods within two (2) years from the date of sale. The basis for the claims is an invoice received by the client via email after placing the order.
Seller is not responsible for:
– injury or damage to goods due to the fault or negligence of the Client;
– injury or damage to goods caused by the violation of the rules or conditions of operating goods by customer
normal wear and tear due to normal operation of the product.
In case of defects in the goods, the Customer has the right to require the Seller to eliminate them (by repair or replacement for a similar and having no defects). If the seller can not remedy the defect or replace the goods, the Customer is entitled to withdraw from the purchase and demand the return of money paid in accordance with applicable law.
When you register in the store and make purchases on the seller retains the client has indicated to them his personal data (name, address, e-mail address, telephone number) and all the information about the purchase. All data received from the Customer during the order process, considered as the Seller and the Customer’s personal data are treated as confidential information in accordance with the Law on personal data processing for better procurement planning and analysis of consumer habits. Seller is not sending any of the data to third parties, except for the minimum necessary for the organization of delivery of orders. The client has the right to view the data in the possession of the Seller, and to prohibit their further processing.
All differences that occur between the Customer and the Seller shall be resolved through negotiations. The seller is responsible for complaints and claims of the Client by e-mail within 5 working days. In the case where the differences can not be settled by compromise, the Client shall be entitled to apply for the protection of their interests in the Consumer Protection Board or the Tallinn City Court. All disputes arising out of the lack of agreement or unregulated in these Terms shall be resolved on the basis of the Republic of Estonia law acts.